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Air France
Air France (formally Société Air France) is the French flag carrier headquartered in Tremblay-en-France near Paris and is one of the world's largest airlines. It is a subsidiary of the Air France-KLM Group and a founding member of the Sky Team global airline alliance.
Air France serves 20 destinations in France and operates worldwide scheduled passenger and cargo services to 150 destinations in 83 countries (including Overseas Departments and territories of France). The airline's global hub is at Paris Charles de Gaulle Aiport with Paris Orly Airport and Lyon-Saint Exupery Airport servinf as secondary hubs. Air France's corporate headquarters is located on the grounds of Charles de Gaulle Airport.
Air France was formed on 7 October 1933 from a merger of Air Orient, Air Union, Compagnie Generale Aeropostale, Compagnie Internationale de Navigation Aerienne (CIDNA) and Societe Generale de Transport (SGTA)
In 1990, the airline acquired the operations of French domestic carrier Air Inter and international rival UTA.
Air France served as France's primary national flag carrier for seven decades prior to its 2003 merger with KLM. In November 2004, Air France ranked as the largest European airline with 25.5% total market share, and was the largest airline in the world in terms of operating revenue.
1. Visa and Customs Regulations
Before traveling abroad, familiarize yourself with the country's entrance and residence formalities at their embassy or consulate, and determine the forms of identification you will be asked to present and their expiration dates.
Unaccompanied children:
- Children less than 18 years old must present their identity card (which is the only piece of identification required in France and certain countries in the European Union) or their own passport.
- For international travel, if the accompanying traveler is not the child´s father, mother, or legal guardian, then he or she must hold the child´s travel documents (ID, authorization to leave the country, etc.). If a passport is required for entry into the country of destination, then the authorization to leave the country is not necessary.
2. Customs
Certain products cannot be brought into certain countries (food products and equipment, for example). Find out from the consulate or tourist office of the destination country which products it is illegal to transport.
Important:
The import and export of counterfeit goods is considered a customs misdemeanor.
The buyer:
- risks fines of up to 300,000€ and up to 3 years in prison for the mere possession of a counterfeit item,
- may compromise his/her health (counterfeit spirits, perfumes and cosmetics),
- undermines French industrial heritage and craftsmanship,
- finances criminal networks.
How to use Self-Service Kiosks
Insert your Flying Blue card or a credit or debit card held in your name (even if the card was not used to pay for your ticket), or enter your electronic ticket number or reservation number. At certain kiosks, you can also identify yourself by scanning your passport.
Once the system has identified you:
- the Self-Service Kiosk will retrieve your electronic ticket from our database,
- you can confirm your seat or choose another seat on the cabin map,
- the kiosk will print your boarding pass.
If you need to check in your baggage, simply take it to the "baggage drop-off" counter.
3. Practical information
You can check in using a Self-Service Kiosk:
- on the day of your flight, up to the Check-In Deadline,
- alone or in a group,
- with or without baggage,
- with a special fare* (a document justifying the special fare will be requested before boarding),
- for journeys with connecting flights.
With Self-Service Kiosks, you can also:
- print a trip summary so that you carry the main information for your trip with you,
- check in for your return flight, if it is scheduled within the 24 hours following your departure flight (this service is not available for La Navette flights),
- choose a different flight time, if permitted by your fare conditions,
- verify that your Flying Blue card number has been registered for your flight,
- purchase an additional baggage allowance**, if necessary. Purchase price at airport rate.
Please note: you receive a 20% reduction if you purchase your additional baggage allowance online before departure.
- Student, youth, child, couple/family, senior citizen, conference/expo, sailor, tour operator, offshore, NGO, Corsican student. ** Option available for flights with a limit on the number of baggage items allowed. Same price at the check-in desk.
4. Baggage
you take with you in the cabin? Size, weight, prohibited items, liquids… Learn the essentials for preparing your hand baggage.
All unchecked baggage that you keep with you in the cabin is considered hand baggage. For your comfort, pack light!
Authorized dimensions
Your hand baggage must respect the following dimensions: 55cm/21.7 in. (L) x 35cm/13.8 in. (W) x 25cm/9.8 in. (H) – pockets, wheels, and handles included.
5. Authorized number of bags
Only keep with you the items necessary for your comfort during the flight.
In the "Première" "Alizée" and "Affaires" cabins
1 standard bag
+ 1 smaller bag
+ 1 accessory (handbag, notebook computer, camera, etc.)
Maximum total weight authorized : 18Kg/39.6 lbs.
In the "Voyageur" cabin
1 standard bag (1 suit bag is considered a standard bag)
+ 1 accessory (handbag, notebook computer, camera, etc.)
Maximum total weight authorized 12Kg/26.5 lb
For infants under 2 years of age
1 small piece of extra baggage to transport your infant’s items.
Please note: fold-up strollers are permitted in the cabin
Travel Tips
With Air France, your journey begins as soon as you arrive at the airport. Everything has been designed to ensure you have a pleasant pre-boarding experience: rapid check-in, personal assistance (for pregnant women, senior citizens, and reduced-mobility passengers), relaxing lounges, and more. The Air France experience continues on board with our attentive staff, comfortable seats, entertainment, and meals and refreshments. Every detail has been conceived for your comfort. Read through our travel tips to find out how to take full advantage of this relaxing break from the rest of the world and arrive fully refreshed.
6. Save time when checking in
To avoid long lines at the check-in desk, use a Self-Service kiosk to print your boarding pass. Please note: all Air France flights have official Check-in Deadlines.
7. Benefit from our help services
vailable for seniors, pregnant women, and those with reduced mobility, Air France offers personalized services at the airport and throughout your trip: help with check-in and connections, priority boarding, and more.
To take advantage of these services, remember to place your request when booking your trip.
Is your child traveling alone*? With Air France, your child will be greeted at the airport, monitored, and guided at each step of his or her trip. For children between 12 and 17 years of age, a help service is available upon request.
A punctual flight schedule is one of your top priorities, and it is one of ours as well. You can help us keep to schedule by remembering the following 3 deadlines each time you fly:
- your flight time: the time at which your flight will take off. Visit the "Flight status" page for real-time updates concerning your flight time.
- your Check-In Deadline: the deadline after which you may no longer check in,
- your Boarding Deadline: the time at which you must proceed to boarding.
8. Check-in deadlines for departing flights
European countries - medium-haul flights: 30 min
European countries - long-haul flights: 60 min
North Africa: 40 min
Africa: 60 min
Near and Middle East: 60 min
Asia and Pacific: 60 min
North and South America: 60 min
Caribbean and Indian Ocean: 60 min
Special cases, from all countries (except metropolitan France):
- Departures from London City: 15 minutes.
- Brussels-Midi to Paris-Charles de Gaulle 2 by TGV: 15 minutes.
- Bern to Paris-Orly: 20 minutes.
- Flights within the French overseas departments and territories, regional network: 45 minutes.
- Departures from Algiers: 60 minutes.
- Departures from Bangui, Caracas, Douala, Lagos, Yaounde: 90 minutes.
9. At the check-in counter
Simply present your electronic ticket, reservation number, Flying Blue card, or your passport, and we’ll take care
of the rest!
- If you are traveling in the La Première cabin, proceed to the special check-in counters reserved for La Première passengers. If you are departing from the Paris-Charles de Gaulle airport, proceed to terminal 2E, across from boarding gate 2.12. You receive personalized check-in and boarding services.
- Are you traveling in the Affaires or Premium Voyageur cabins? You enjoy rapid check-in at dedicated check-in counters and priority boarding.
- For flights within Europe (except La Navette flights), you can check in for both legs of a same-day round-trip flight if you are traveling without baggage.
10. Preium services
Discover La Première: the art of hosting à la française
At Paris-Charles de Gaulle airport, La Première brings you exclusive personal service, designed and conceived for your comfort. In airports throughout the world, you can expect special attention and services provided by La Première.
Pleasure, refinement, serenity... a completely unique experience.
Paris Charles De Gaulle Airport: exclusive personal service
From Paris-Charles de Gaulle: a smooth, exclusive passage
From the moment you arrive at Paris-Charles de Gaulle airport, you partake in a privileged experience, specially designed for you by Air France.
- Departure point: Terminal 2E
Go to Terminal 2E, opposite gate 2.12, regardless of your destination or the departure terminal indicated on your ticket.
- Privileged welcome and services;
a porter welcomes you outside Terminal 2E, opposite gate 2.12, takes any baggage you have and escorts you to the check-in lounge, a unique and exclusive environment. Make yourself comfortable and relax! Our La Première staff take care of checking in both you and your baggage. You are then personally accompanied to the La Première lounge, your smooth passage aided by the use of dedicated security check lanes.
- Priority boarding -
For the smoothest boarding possible, a La Première staff member accompanies you directly to your aircraft in an individual vehicle chauffeured by our partners Sixt and Infiniti. Once on board, you are introduced to the crew.
- Transfers at Paris-Charles de Gaulle in complete peace of mind
Let us help you… Upon your arrival, our staff will welcome you and provide exclusive service until you board your next flight. Relax as we lead you to our La Première lounge.
Your arrival at Paris-Charles de Gaulle: a wealth of comfort
You will be one of the first to step off the plane. Our La Première welcome team will accompany you to the baggage claim area, and if you’d like to freshen up, we’ll take you to our arrival lounge in Terminal 2C. La Première lounge at Paris-Charles de Gaulle
An airport lounge designed exclusively for your comfort
Dedicated to La Première passengers, the new airport lounge offers an exclusive setting to enjoy meals, unwind in our relaxation area, read or work peacefully.
Air France La Première staff are on hand to ensure your comfort.
An exceptional dining space
The La Première lounge incorporates a dining room suited to your tastes and travel schedule: enjoy breakfast, lunch, snacks, dinner, and more.
Take a moment to savor incomparable cuisine, conceived by Alain Ducasse for Air France. You’ll appreciate the harmony of flavors and refined details, including elegant table sets, tableware, floral arrangements, and a special wine list. Each moment offers a new sensation. Would you prefer a simple refreshment or a cocktail? Visit the bar and discover an original menu created for Air France by the head bartender of the Plaza Athénée.
A place of relaxation and well-being
Stretch out in one of the reclining chairs available in our serene relaxation area, or take refuge in one of our alcoves for even more peace and quiet.
Our partner, Biologique Recherche, offers a range of complimentary (less than 30 minutes) and fee-based (more than 30 minutes) treatments.
Enter one of the lounge’s 2 treatment rooms to enjoy a massage or take advantage of facial, body, and manicure treatments. Discover also our exclusive La Première complete treatment.
Work in private
Need to work during your trip? An individual work space, designed to safeguard your privacy, is available, complete with office equipment and free Wi-Fi access.
Read in peace
Air France has filled the airport lounge library with your favorite newspapers and a wide selection of books and magazines.
Convenient duty-free shopping
In partnership with the Aéroports de Paris (the Paris airport authority), Air France provides a new way of duty-free shopping. From the comfort of the La Première lounge, skim through our catalog of exclusive, limited-edition products. When something strikes your fancy from among the selection of wines, liquors, perfumes, and cigars, an Air France employee will place your order. Your items will then be delivered to you in the lounge. La Première in airports around the world: tailored service.
Easy check-in and boarding
You can check in online, from your home or office. If you choose to check in at the airport, you’ll find special La Première counters in all our airports. Your baggage is affixed with a special label for priority delivery upon arrival. You also have an additional baggage allowance for your hold baggage. You may take 2 cabin hand baggage items (including a garment case) up to a maximum of 18kg.
At Paris-Charles de Gaulle and New York-JFK, your hold baggage is protected using plastic wrap.
At New York-JFK and Los Angeles International, benefit from our exclusive accompaniment service.
A round trip on the same day: simple, fast services
Are you making a round trip within 24 hours? In order to bypass check-in formalities upon your return, Air France offers you the opportunity to check in for both flights at the same time. You save time and travel with peace of mind.
Exclusive, calm lounges
The Air France and SkyTeam lounges offer a warm welcome at locations around the world. You can benefit from a spacious, inviting area for even greater comfort and serenity before your flight.
Whether you’d like to work, enjoy a meal, or simply relax before your flight, our airport lounges offer a peaceful oasis away from the clamor of the airport. For your peace and tranquility, our lounges have separate areas for relaxation, work, entertainment, and meals.
Find detailed information about the services offered at our Paris-Charles de Gaulle airport lounges, as well as their locations and opening hours.
The La Première lounge
Traveling in the La Première cabin ? Discover the refinement and exceptional comfort of the La Première lounge at Paris-Charles de Gaulle airport.
- A restaurant area serving breakfast, lunch, snacks, dinner, and more. Want to take a moment to enjoy exceptional cuisine? Discover our selection of meals and wines conceived by Alain Ducasse for Air France. You’ll enjoy a harmony of flavors and refined details: elegant table settings, floral decorations, a wine list, and more.
- Looking for a refreshment or cocktail? Drop by our friendly bar. You’ll find an original menu prepared by the head bartender of the Plaza Athénée for Air France.
- A relaxation center for a peaceful, comfortable trip. Need more peace and quiet? Take refuge in one of our rest alcoves.
- A press stand where you will find a large selection of newspapers and magazines.
- An individual workstation that guarantees privacy while offering a complete set of office material and free Wi-Fi Internet access.
The Arrivals Lounge
Upon arriving at Paris-Charles de Gaulle airport, the Arrivals lounge offers you refreshment and relaxation with:
- spacious shower cabins,
- an ironing service for your clothes,
- breakfast,
- a Business and Communications space (telephone, fax, iMac, Internet),
- a selection of international newspapers and magazines,
- a video area equipped with Sharp LCD screens,
- a reservation service for transport to Paris.
Paris-Charles de Gaulle airport, Terminal 2C: after customs, across from gate C2.
Opening hours: from 5:00 AM to 2:00 PM.
The Terminal 2G lounge
Enjoy the modern design of our lounge located in Terminal 2G of Paris-Charles de Gaulle airport. In this vast space measuring 126 m2, you can take advantage of:
- light meals (snacks, pastries, etc.) and a wide range of beverages,
- a relaxation area with comfortable seating,
- a work space,
- a selection of international newspapers and magazines,
- television access,
- 1 free hour of Wi-Fi Internet.
Entry to the lounge requires a special code that you can obtain:
- at a check-in desk,
- or directly from the boarding area’s welcome desk if you use our e-services.
Location
Paris-Charles de Gaulle airport, Terminal 2G.
How to access Air France airport lounges
To enjoy one of the 530 Air France and SkyTeam airport lounges, you must:
- hold a La Première or Affaires class ticket on Air France flights,
- hold a Business class ticket on a SkyTeam international flight,
- hold a ticket for an AIR FRANCE, KLM, or SkyTeam flight and be a Flying Blue Gold or Platinum, SkyTeam Elite Plus, or Club 2000 member.
Air France offers transfers between Paris-Charles de Gaulle and Orly-Ouest airports, as well as between Paris and the two airports.
Our La Première teams ensure your peace of mind throughout your trip. On board, La Première welcomes you to our private, inviting cabin.
La Première takes on the allure of a private lounge: a cabin designed as a haven of well-being, combining aesthetics and technology. The cabin comprises between 4 and 9 gently curving seats arrayed in elegant hues.
Enter an unparalleled world of air travel comfort.
Attentive service throughout your flight
Cabin staff are dedicated to providing you with thoughtful, friendly and reliable service throughout your flight.
- A full range of accessories is at your disposal:
- comfortable lounge wear,
- a dust bag for your shoes,
- slippers,
- a La Première travel kit that includes a selection of 5 Clarins cosmetics for men and women, a relaxing eye mask and toiletries.
- You can take advantage of a personalized coat service.
- We also make available: - a pure merino wool blanket, - a plush, cushion, - a hypoallergenic feather pillow with Venetian-style cotton sham.
The seat: your own private space
Exceptional comfort
- Seats angled so as to give you direct access to the aisle: you no longer need to step over your neighbor.
- A seat that turns into a real bed, measuring 2 meters long, complete with a mattress and a duvet.
- Ample storage space for your belongings. Keep everything you need close at hand, thanks to a spacious drawer located in front of your seat.
- A wide tray table allowing you to work or enjoy meals with greater ease.
- A cozy bench facing your seat is also available so that you may invite a coworker or fellow traveler to chat during your flight.
The discreet presence of technology
Your seat-bed discreetly integrates many features:
- 10.4-inch interactive video screen,
- hi-fi speakers with noise-distortion protection,
- video on demand,
- PC power outlet,
- auto-massage,
- individual telephone,
- soft lighting and a reading lamp.
La Première meal service: the art of hosting à la française. Enjoy a unique culinary experience that embodies pleasure and elegance. On the menu: festive, light, or classic meals adapted to your tastes.
A creative menu compiled by eminent chefs
To perfect this experience, Air France has called upon the "Studio Culinaire Servair", headed by Joël Robuchon, the chef who earned the most Michelin stars worldwide in 2009, with Guy Martin, Michelin-starred chef of the renowned Paris restaurant Le Grand Véfour, and Jacques Le Divellec, Servair consulting chef. Together, they participate in developing meals and choosing the products and recipes that make up the La Première menu. The same high standards and attention to detail are brought to Air France flights originating outside France.
Menus in step with every season
Each meal and ingredient is selected with great care given to authenticity, intense flavors, and seasonal harmony.
After a cocktail, you’ll enjoy a surprising mix of amuse-bouches, followed by soup, a carefully prepared main course, a selection of cheeses, and a basket of warm, crusty bread. Finish your meal on a sweet note with a lavish dessert created by Lenôtre (for Paris departures).
Depending on your flight and the time, Air France offers a snack prepared with the same concern for quality and elegance. Cheeses and warm bread are on the menu!
The La Première wine cellar
The entire La Première wine cellar and a selection of the day are displayed in the wine list, compiled by Olivier Poussier. Choose one of our exceptional wines to match your tastes, with the aid of each bottle’s label and a description of grape varieties and vintages. We also offer "special vintage" champagnes, liqueurs, and a selection of 9 teas and herbal teas.
Tasteful tableware
Fine cuisine must be accompanied by the visual pleasure of elegant tableware. For this reason, Air France offers new table settings and glassware to enjoy our wines.
A la carte meals and generous service
La Première meal service guarantees complete freedom: you choose when to eat and compose your meal as you like.
Relax, work and sleep when you want! Travel in peace in the Affaires cabin.
Experience an Air France long-haul flight, designed to ensure you arrive well rested.
Whether reading, working or resting, you´ll find tranquility in the Affaires cabin, a comfortable, welcoming space all your own.
A welcoming space all your own
The Affaires cabins are designed to maximize your space and comfort. The blue and beige tones (taupe in our latest cabins) convey calm and tranquility, while leather headrests lend a hint of modernity.
Your seat is equipped with a number of ergonomic and practical features for your personal belongings. A full range of accessories is also available:
- a drawstring bag for shoes,
- an Affaires travel kit that includes toiletries and a Clarins moisturizer.
Also at your disposal:
- a pure wool blanket,
- a hypoallergenic feather pillow,
- personal cloakroom service,
- refreshing towelettes.
To offer you the most in privacy and comfort, we have designed our seats so that your personal space remains intact when the seat in front is reclined.
Comfortable seats that convert into beds
Always striving for the best in modern comfort and efficiency, Air France now offers seats that convert into beds on all long-haul flights. These seats use the latest technology to transform into spacious beds for maximum comfort.
The latest model promises an even more restful and comfortable sleep. Measuring 2 m (6.5 ft) in length and 61 cm (2 ft) in width and featuring an armrest that automatically retracts in the bed position, these seats are guaranteed to improve the quality of your sleep. They even have a relaxing massage function and a footrest that supports your legs regardless of your seat´s position.
Whether you are working or resting, our seats that convert into beds incorporate cutting-edge technology to provide the functionality you need:
- a 10.4" interactive video screen to enjoy our wide range of onboard entertainment,
- noise-canceling headphones featuring the latest Arkamys® technology for increased privacy and high-quality hi-fi sound,
- a PC power socket,
- a personal telephone to make satellite calls,
- a fiber optic reading lamp.
Premium Voyageur
Your flight in the Premium Voyageur cabin allows you to sleep, read, and work with total freedom. Space and serenity; in the Premium Voyageur cabin, you will be traveling in a world of comfort...
Long-haul flights
A brand-new cabin
Discover the new Premium Voyageur cabin, which will gradually be phased in on all of our long-haul flights.*
- Located in the foremost section of our aircraft, between the Affaires and Voyageur cabins, it is separated from each by a divider.
- To ensure your peace and quiet, the Premium Voyageur cabin contains a limited number of seats distributed over 3 rows.
- The cabin design evokes a sense of well-being and personal space. Deep-blue and gray tones create a calm and serene environment, perfect for work and rest.
* With the exceptions of the Boeing 777 serving the Caribbean and Indian Ocean and the Boeing 747.
A new fixed-shell seat
Air France has created a new fixed-shell seat for your in-flight comfort. Integrating the latest innovations, it offers you 40% more space than in the Voyageur cabin:
- 20% more leg room,
- 20% wider seats.
You benefit from individualized personal space, allowing you to work or rest without being disturbed.
Our new seat is:
- spacious: it has a large and relaxing seat area and wide, leather armrests,
- private: the seat reclines within a fixed area, thus ensuring the comfort of all. Your personal space is protected throughout your flight,
- ergonomic: the seat adapts perfectly to the contours of your body.
For your comfort, the seat is equipped with:
- adjustable head and leg rests,
- an adjustable footrest,
- several convenient storage spaces for your personal items.
To ensure your total independence for work or entertainment, the seat also includes:
- an interactive video screen measuring 10.4 in (26 cm),
- a noise-reducing headset offering high-quality hi-fi sound with the new "Arkamys®" technology,
- a personal, adjustable reading lamp,
- an electronic PC outlet to charge your laptop computer,
- a wide seat-back tray table allowing you to use simultaneously both your laptop computer and a notebook.
Take advantage of the other Premium Voyageur benefits, including:
- an amenity kit containing skincare items and Clarins hydrating cream,
- a pure virgin wool blanket,
- a feather pillow,
- a bottle of water.
Flying to the Caribbean or the Indian Ocean? On most of these destinations, Air France offers you the Alizé cabin, for both your private and business travel.
A harmonious space enhances your relaxation, offering comfortable seats, personalized services, a refined meal service and high-tech equipment…
The Alizé cabin gives you a taste of the Affaires cabin.
The Alizé cabin is a completely partitioned space inside Boeing 777-300 aircraft, offering you privacy and comfort. A pleasant harmony of beige and blue combined with comfort-enhancing equipment makes for a soft and relaxing environment.
Your trip becomes a real moment of serenity.
Your private space
The Alizé cabin is a space made up of 36 seats, separate from the other cabins and located at the front of new Boeing 777-300 aircraft. This new space offers you greater privacy, calm and a more personalized service.
On Boeing 747-400 aircraft, you can enjoy choice seating on the upper deck.
Ultra-comfortable seats let you relax… completely
Imagine seats with a wide base designed with your well-being in mind. Seats are spaced 92cm apart, for your privacy.
Your can tilt your seat back (up to 123°), stretch out your legs in the wide space in front, let your arms lie on the leather armrests and enjoy the massaging footrest. In a word, you can relax. If you feel like working, the new seats come equipped with a PC outlet.
The little things make all the difference
Onboard, you can savor the delights of comfort: feather pillows, woolen blankets, a selection of French and international press titles, personal attention from the onboard crew…
Air France also gives you a practical travel kit which is full of useful accessories for all your trips: a pair of socks, ear plugs,
a relaxing mask to make sleeping easier and a refreshing face towel… a gift worthy of the most experienced travelers!
Enjoy comfort, quality and efficiency at attractive fares in Air France's Voyageur cabin.
Guaranteed comfort, every time
Travel and tranquility go hand in hand at Air France.
Discover the pleasing design of our cabins, which feature more space, improved soundproofing, pleasant lighting and larger baggage compartments.
Sleep easily on our long-haul flights with a feather-filled cushion and blanket. You will also receive a travel amenity kit that contains a relaxing eye mask, ear plugs and a refreshing towelette.
Feel the difference in our new seats with:
- more space for your legs and knees,
- fully retractable armrests,
- an adjustable footrest,
- a more relaxing, contoured chair,
- an adjustable headrest.
Air France provides everything you need to ensure that your long-haul trip will be a truly relaxing experience. From the comfort of your seat, select the type of entertainment that suits your mood. Music, movies, games, TV shows, cartoons... There's something for everyone!
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