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Air Rarotonga
Air Rarotonga is a privately owned company, established in 1978 when operations commenced with a small 5 passenger twin engined Cessna. Since then the fleet has developed and grown to include the pressurized Saab 340 thirty-four passenger regional airliner, and Embraer Bandeirante fifteen passenger turbo-props. More than 70,000 passengers travel between our island destinations each year.
Air Rarotonga pilots and engineers are licensed by the New Zealand Civil Aviation Authority who regularly performs technical audits on behalf of The Cook Islands Government to confirm the Company's operating standards.
Scheduled passenger, cargo and charter services operate between nine island destinations within the Cook Islands, Rarotonga, Aitutaki, Atiu, Mitiaro, Mauke, Mangaia, Penrhyn, Manihiki and Pukapuka. Since 2007 Air Rarotonga in cooperation with its code share partner Air Tahiti offers weekly flights between Rarotonga and Papeete on Tahiti, French Polynesia.
Scenic flights over the island of Rarotonga operate daily and the airline offers a number of tours to the outlying islands including the popular Aitutaki Day Tour, Aitutaki und Atiu Combo and the Northern Atolls Adventure.
1. Travel Formalities
The airline requires you to check in at least 30 minutes (2 hours for international flights) prior to the scheduled departure time set out in your receipt and itinerary. Your "ticket" will comprise the receipt and itinerary, the electronic flight coupons or other value documents held in our database in electronic form, and if applicable (if, for instance, if you have not by the time of presenting yourself to our check-in counter accepted our terms and conditions) any document which permits you to board our aircraft for carriage.
Your booking will be allocated a unique confirmation number, which should be used by you for confirmation of your booking and check in formalities. You may be requested to provide personal identification and (in the case of persons traveling on any child fare) evidence of age. Your booking may be cancelled by us and your seat be reallocated if you have failed to arrive at the check-in counter 15 minutes (60 minutes for international flights) prior to the scheduled time of your flight’s departure. In all cases, you will forfeit your reservation and any payment for it, unless we receive notification from you that you cannot travel, at least thirty minutes prior to the departure time indicated above. Some fares will be non-refundable if cancellation is not notified 24 hours prior to departure, and others non-refundable under any circumstances.
2. Baggage
In referring to "baggage" we mean both the baggage carried on by you and the baggage carried for you either on or in conjunction with, your flight. All baggage is carried subject to these conditions and you must comply with them. We reserve the right to search you and/or your baggage to ensure compliance. Each fare-paying passenger has a free 16 kg baggage allowance (20kg if connecting with an international flight, for international flights and some fares on the Aitutaki route). Your baggage must be of normal dimensions. We will carry excess baggage only if space and weight permit; excess baggage will be subject to a surcharge. In addition, you may carry onto our aircraft one item of baggage if that weighs less than 3.5kg and is able to be stowed under your seat. Special baggage restrictions apply to Northern Group flights to Penrhyn, Manihiki and Pukapuka. If you are traveling with others, then you may combine your baggage entitlement provided that the weight of no individual item exceeds 32kg. We may refuse to carry any baggage which, in our view, is unsuitable for carriage for any reason. Large items of baggage such as bicycles or surfboards may be carried; special conditions will apply and a surcharge may be imposed. Wherever practical, we will carry your baggage on the same flight as you. If this is not practical, for any reason, then we will carry your baggage on the next flight having space and load capacity to do so.
If, on uplifting, your baggage is found to be damaged or to be lost, that damage or loss must be reported to our staff prior to your leaving the airport. Damage which is not, by its nature, immediately identifiable, must be reported to us upon discovery and at least within 24 hours after your travel. In the case of any loss of baggage or of contents, proof of loss and value of any contents will be required. Claims must be lodged within 30 days of loss or damage at an Air Rarotonga office.
Infants (i.e, children under the age of 24 months) may travel for an infant fare, when accompanied by and booked at the same time as an adult passenger, and occupying the same seat as that passenger. Any newborn infant, less than 7 days old, will not be permitted to travel, unless special arrangements are made with us. We will do our best to enable the travel of unaccompanied children, pregnant women, sick and injured persons and persons suffering disabilities and mobility problems. If you, or any person for whom you have made a booking has special needs, you should contact Air Rarotonga to discuss what arrangements can be made with us to assure safe and comfortable travel. If you, or any person booked by you requires special care or assistance during a flight, then you should make arrangements for a companion to accompany you (or that person) as our staff are not available to be cater to special care and assistance which might be needed by individual passengers.
3. Fare Rules
Domestic/Inter-island
Fully Flexible Fares - [YFLEX/BFLEX/VFLEX] Southern Island Group
Fully refundable up to flight departure
Flight changes permitted up to flight departure. Additional payments will apply as follows:
No change fee required
Where a change requires the purchase of a higher priced fare, the difference between the original fare and the upgraded fare is payable
Full payment due 7 days after booking or 24 hours before flight departure, whichever is earlier
. Booking at risk of cancellation if payment is not made within required timeframe
; 50% no show penalty<
Baggage allowance 20 kgs
Excess baggage charge of $3.00 per kilogram.
No baggage allowance for infants.
Thrifty Fares - [WSAVE/TSAVE]
Non refundable
No name changes permitted
No downgrades permitted
Flight changes permitted up to flight departure.
Additional payments will apply as follows:
$50 change fee per person per sector (infant fares exempt) for changes made prior to 24 hours before flight departure
50% penalty for changes made within 24 hours of departure
Where a change requires the purchase of a higher priced fare, the difference between the original fare and the upgraded fare is payable
Full payment due 7 days after booking or 72 hours before flight departure, whichever is earlier
Booking at risk of cancellation if payment is not made within required timeframe
100% no show penalty
Baggage allowance 20 kgs
Excess baggage charge of NZ$ 3.00 per kilogram.
No baggage allowance for infants.
Last Minute Fares [SLAST/LLAST]
Only applicable to new bookings
Non refundable
No changes permitted
No name changes permitted
No downgrades permitted
Full cash payment due immediately after booking.
Booking at risk of cancellation if payment is not made within required timeframe
100% no show penalty
Baggage allowance 16 kgs(20 kgs if connecting to and from an international flight)
Excess baggage charge of NZ$ 3.00 per kilogram.
No baggage allowance for infants.
Northern Group Flights
Fully refundable and changes permitted up to 14 days prior to departure
No flight changes permitted within 14 days of departure
No refund for cancellations made within 14 days prior to departure
Name Changes permitted up to flight departure free of charge.
International - Rarotonga(Cook Islands) - Papeete(French Polynesia)
Fully Flexible Fares [YFLEX]
Changes and full refund permitted up to flight departure. No penalty
50% of Air Fare no show penalty
Payment due 7 days after booking or 24 hours before flight departure. Instant payment within 24 hours or booking at risk of cancellation
Baggage allowance 20 kgs
Excess baggage charge of $7.50 per kilogram.
No baggage allowance for infants.
Thrifty Fares
Non-refundable
No name changes permitted
$75 change fee per sector plus any applicable fare upgrade
No changes within 72 hours of departure
Payment due 7 days after booking or 72 hours before the flight
50% of Air Fare no show penalty
No waitlists, No go shows
Baggage allowance 20 kgs
Excess baggage charge of $7.50 per kilogram
No baggage allowance for infants.
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