Virgin Australia

Virgin Australia is Australia’s newest premium international airline, launching flights between Sydney and Los Angeles in February 2009 with its second route taking off between Brisbane and Los Angeles less than six weeks later.

In late 2009, the airline introduced services between Brisbane and Phuket, followed soon after by direct flights from Melbourne to Phuket and Melbourne to Los Angeles plus also daily services between Sydney and Fiji. In March 2010, Virgin Australia also added direct flights between Melbourne and Johannesburg, South Africa, to its rapidly expanding route network.

Virgin Australia offers a high quality, innovative travel option introducing a fresh new choice and competition to the trans-Pacific route. The three class boutique style airline offers 33 Business Class lie-flat beds, 40 Premium Economy club seats and 288 economy seats.

The suite of in-flight products includes two in-flight bars, a privacy suite option, a "ladies only" toilet complete with piped music and Australian icons featured on subtle wallpaper murals.

All seats on the brand new 777-300ER aircraft offer personal state-of-the-art award winning seat back entertainment with user friendly touch screen options and seat to seat 'chat' or competition connectivity. For more information on our In Flight Entertainment, please click here.

V Australia is the only carrier to operate the economically and environmentally efficient Boeing 777 aircraft on the long haul trans-Pacific route. To take a walk through our aircraft, please click here.

Baggage Policies

On the Virgin Australia, your carry-on baggage can only by 7 kg (15.4lbs) per bag. You are allowed one personal item and one piece, unless you are flying business class, in which case you are allowed two pieces plus a personal item. Medical assistance items are exempt from the policy.

Individual Free Checked Baggage Allowances

Therte is a limit to how many checked bags you may have. For all cabin classes you are allowed 2 bags. The total weight for International Economy is 32kg or 70lbs for all combined bags. For International economy and International Premium Economy you are allowed to have each bag weigh 32kgs or 70lbs. If you are Velocity Platinum, Gold or Silver, you are allowed one extra bag, but must follow the cabin class rules if flying from the US to Australia. For all other countries you are allowed an extra 10kgs or 22lbs.

Sporting equipment is allowed with a Maximum Weight of 32kg (70lb), Maximum Length of 277cm (109in), Maximum Height of 100cm (40in), and Maximum Width of 84cm (33in).

Any additional piece of baggage in excess of the free baggage allowance is AUD $135 per piece and USD $100 per piece.Any item of baggage that meets the free baggage allowance but exceeds the weight limitations AUD $135 per piece and USD $100 per piece. Any additional piece of baggage that also exceeds the weight limitations AUD $270 per piece and USD $200 per piece.

Due to handling restrictions, oversized items carried in the aircraft hold must adhere to the following restrictions Maximum Weight 32kg, Maximum Length 277cm, Maximum Height 100cm, and Maximum Width 84cm.

SPECIFICITY: ‘CHILD RESTRAINT DEVICE’

The Virgin Australia Group of Airlines accept the carriage of selected child restraint systems (which include car seats and harness type restraints) onboard. Approved child restraint systems must be certified for carriage in an aircraft and meet the acceptance criteria described below. Specifically, the Virgin Australia Group of Airlines will accept CRS that meet the design standards specified in the below ordered lists.

Note: To be considered for travel, CRS must meet one of the below labeling/marking requirements stipulating that it meets the below standards. Wording on labels will be consistent with wording outlined below.

Comply with United States FAA design standard FMVSS No. 213 Comply with United States FAA design standard FMVSS No. 213

  • Have two markings: ‘This child restraint system conforms to all applicable Federal Motor Vehicale Safety Standards”and in red lettering ‘This Restraint is Certified for Use in Motor Vehicles and Aircraft’.

Be approved under United States FAA process TSO-C100b

  • Be permanently and legibly marked ‘TSO-C100b’.

Be approved under United States FAA process 21.305(d)

  • Be clearly marked showing FAA approval under 21.305(d) and bear the label ‘FAA Approved in Accordance with 14 CFR 21.305(d)’

Be approved under United Nations ECE (Economic Commission for Europe) Regulation No. 44

  • Be clearly marked with a circle around the letter ‘E’ followed by the distinguishing number of the country which has granted approval
  • Be clearly marked with the approval number showing version ECE R44/03 or ECE R44/04.

Be clearly marked with a label showing CRS has been certified to CMVSS 213 or 213.1

NOTE: Rear-facing restraint systems are certified to CMVSS 213.1. Forward-facing restraint systems are certified to CMVSS 213. Convertible restraint systems are certified to both CMVSS 213 and 213.1.

Car Seat Acceptance Criteria
In addition to the above, car seats must meet the following criteria prior to being considered for travel:

  • Be designed so they can be secured with a fastened lap belt only
  • Not exceed a width of 40.6cm (16 inches)
  • Must be in good condition, showing no signs of damage
  • Have a single release harness that secures your child’s lap belt, and torso and shoulder straps. It cannot be unreasonably easy for children to undo
  • Be quick and easy to secure or remove your child
  • Have a solid back and seat.

If accepted for carriage, car seats must also be:

  • Fitted to the aircraft seat by parent/guardian
  • Must not impede guest access to aisle or exit routes (this includes protrusion over the seat cushion edging)
  • Seat allocated according to airline seating rules.

IMPORTANT

Australian Design Standard As/NZS 1754

Seats complying with Australian design standard AS/NZS 1754 are currently unsuitable for carriage on Virgin Australia Group aircraft as they require a top tether, in addition to the fastened lap belt, to secure the 3-point attachment.

Australia is one of a few countries with the requirement for a three point attachment and compulsory bolt/anchorage in vehicles to attach car seats. These bolts are not part of an aircraft configuration; therefore, without an approved modification Australian standard car seats currently cannot be secured to our aircraft seats.

CARES Child Restraint
The Virgin Australia Group does not provide but permits use of the CARES Child Restraint onboard for infants/children aged one and older. This device must have the original label intact and must be used in accordance with the operating instructions.

The CARES restraint is restricted to certain locations on the aircraft therefore guests are required to contact the Guest Contact Centre to reserve a seat. Seats that can hold CARES restraints are limited and will be allocated on a first-in, first-served basis.

The CARES restraint is approved for use on aircraft and is manufactured by leading aviation restraint manufacturer AMSAFE.

For more information visit http://www.kidsflysafe.com & to purchase in Australia visit http://www.littlegulliver.com.au.

Talk To Us
If you are planning to travel with a CRS onboard a Virgin Australia we encourage you to contact our Guest Contact Centre at least 24 hours prior to your flight.

At The Airport
Furthermore, a visual assessment of all devices will be conducted at check-in and onboard. Therefore all labels / supporting paperwork and operating instructions must be clearly visible and available for inspection by Virgin Australia staff at all times.

Our priority is the safety of you, your family, our guests and crew and if it is determined that a particular device does not meet our requirements it can be checked in as baggage.

If this is the case, infants and children up to the age of two will need to be nursed on an adult’s lap and restrained whenever the seat belt sign is illuminated with an infant seatbelt for take-off, landing and turbulence.

If a child aged 2 years and over is able to sit upright unassisted, they can occupy the seat that was booked for the car seat. If this is the case, the infant/child needs to be restrained by the aircraft seatbelt whenever the seat belt sign is illuminated.

Virgin Australia offers a range of services for our Guests who require special assistance.  At V Australia we are committed to the carriage of Guests with specific needs in a safe and enjoyable manner.

Our goal is to make your travel as comfortable as possible throughout your entire journey with Virgin Australia.  We want our Guests to feel at ease with every part of the travel process, from the moment you phone our Guest Contact Centre to your arrival at your destination.

To allow Virgin Australia to provide you with the best possible service we need to know in advance about any special requirements you may have.  Doing this gives V Australia time to ensure arrangements are made so that you have a hassle-free and comfortable journey.

If you have any enquiries about our service or wish to make a booking please contact our Guest Contact Centre. When making your reservation simply inform the reservation agent of your special needs.  Our agents are trained to accommodate the special needs of our Guests.  If you are not sure, please feel free to ask them what assistance is available and inform them of how your needs can best be met.

Types of information that may be of assistance to Guest Contact Centre include;

  • Assistance for you to/from check-in and departure gate.
  • If you will be travelling with an assistance dog.
  • If you will be travelling with a wheelchair, including the level of assistance you may require at the airport.
  • If you are visually or hearing impaired.
  • If you have particular seating requirements.
  • If you are suffering from any medical conditions.
  • If you will be travelling with a Safety Assistant.
  • If you require a special meal.

Please be aware there are limitations to the service that Virgin Australia can provide and advance notice is required for some bookings.

Frequent Flyer Program

The more you fly, the more benefits you enjoy. Earn Status Credits when you fly with Virgin Australia and many of our international airline partners, to help you reach a higher membership level and enjoy greater benefits. To find out more go to: Velocity Frequent Flyer Miles

Fleet

Virgin Australia jets may look pretty, but we all know beauty is only skin deep. Beneath the shiny silver and red livery and you will find some of the most advanced avionics in history.

The Boeing 777-300ER is the largest long-range twin-engine commercial aircraft in the world. Capable of carrying over 350 passengers up to 14,600 kilometres, the aircraft also has a take-off weight of more than 350 tonnes - pretty and powerful!

The Boeing B777-300ER aircraft is powered by the world’s largest and most powerful commercial jet engines, the General Electric GE90, producing 115,000 pounds of thrust. That’s more than four times the thrust produced by our Australian domestic airline, Virgin Blue’s 737-800 aircraft.

Thanks to a new wing, more efficient engines and a lighter structure, the 777-300ER makes better use of fuel, meaning lower emissions per seat. For every unit of fuel saved, three fewer units of carbon dioxide are generated. The bottom line - fuel efficiency isn't just good for economics, it's also great for the environment. Just another reason why V Australia has selected the B777-300ER.

While carbon dioxide affects the global atmosphere, other emissions such as hydrocarbons, (which contribute to local smog) have an impact on air quality near airports. Boeing and General Electrics have worked continually to reduce such emissions, and the results speak for themselves. In fact, with the 777 we can all breathe a little easier as the aircraft meets tomorrow's international emissions standards today!

Entertainment

Movies

Check out Virgin Australia's selection of current release movies, music, TV, and Games

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TV

Special Assistance

Virgin Australia’s state-of-the-art in-flight entertainment is designed to indulge all our guests, including those who are deaf or hard of hearing.

Listings