Terms and Conditions

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  1. RESERVATION & DEPOSIT

    • Online sales

    • Full payment is required at the time when the purchase is finalized.

    • Telephone sales

    • For Packages only, a minimum of 10% deposit is required to confirm any booking above US$ 1,000 at the time of reservation.
      Final payment is required 45 days before departure date.
      Full payment will be required for all reservations placed 45 days or less before departure.
      In case full payment is not received by the due date, the reservations will be automatically cancelled after proper notice has been sent to you by e-mail.
      Some suppliers may have different terms of reservation and deposit in which case these will apply.

    • FORM OF PAYMENT

      Payment may be made by cash, checks, bank transfers, or credit cards. We accept American Express, Mastercard, Visa.

    • DOCUMENTS

      Documents can be issued at the time of purchase; if not, a duplicate will be e-mailed confirming the whole itinerary.

    • PASSPORTS AND VISAS

      U.S. citizens must be in possession of a valid passport; this passport must be valid for a period of 6 months after the return to the United States. Non-U.S. citizens must verify with the appropriate consulates to determine if any visa are required. It is recommended that all passengers, regardless of the passport they hold, check with the appropriate consulate to determine if any visa is needed. Verifying the need for a visa and obtaining such visa is the sole responsibility of the passenger - for all travel.

      Please note that it is the responsibility of the Traveler to ensure that they have the proper documents and required visas.

    • HEALTH REQUIREMENTS

      Passenger should check with the consulate and/or any local Health authority for the latest health information and requirements.

      It is the responsibility of the Traveler to ensure their compliance with local Health Authorities requirements in the country (ies) they visit.

    • CHANGES

      A fee of US$ 35 per booking, per change will be assessed for each voluntary change made to the original booking including changes in assigned flights before departure, hotel/cruise or room category, departure dates and/or itinerary. Additional change fees may be charged by the airlines and other suppliers. Changes made within 4 weeks of departure are subject to a US$ 100 charge per change, plus any airline, hotel/cruise or other supplier change fees that may apply. Change fees will be waived if caused by airline originating changes.

      IMPORTANT: Any change made to a booking will result in the booking being repriced to the rate in effect at the time the change is made. A name change is considered a “cancellation” resulting in a new reservation under a new name.

    • RATE GUARANTEE

      Rates may be increased at any time, without notice. Because of this, PI can only guarantee rates for booking paid in full prior to the time a rate increase occurs. PI does not provide a “grace period” during which bookings not paid in full may be paid for the purpose of qualifying for rates guarantee.

    • CANCELLATIONS & REFUNDS

      Days before DepartureCancellation Fee (per Person)
      45 or more15% of total price
      45 – 2120% of total price
      20 – 730% of total price
      7 to 150% of total price
      On or after Day of departure100% of vacation price
                     

      Certain airlines, hotels, resorts, cruises and islands may have different cancellation penalties in which case these will apply.

    • NO SHOWS

      Failure to travel without prior notification to PI (“no show”) will result in the entire cost of the vacation being non-refundable.

    • PROPERTY INFORMATION

      Added values, guest services and amenities are subject to change and are at the discretion of the airline/hotel/resort or cruise (“Property”). Room standards and all airline/hotel/resort or cruise facilities are the sole responsibility of the property. Guest services and resort fees may require additional costs to be paid directly to the Property. Room location and bedding requests are not guaranteed and are based on availability at time of check-in. Additional bedding, such as rollaway and cribs, may be available at an extra charge. Property photos are representative only and do not necessarily depict the actual room in which guests will be accommodated. Hotel descriptions and ratings are based on information provided by the Property. PI will not be responsible for other companies or organizations’ Property descriptions or ratings.

    • AIR TRANSPORTATION

      If air transportation is purchased through PI, the airfare is based on the lowest group or individual airfare made available to PI at the time of booking on the air carrier(s) used unless a specific fare, such as Premium, Business Class of First Class, is required. Flights are assigned based on the airline’s flight pattern.

    • NON REFUNDABLE AIR TICKETS

      If you are purchasing a non-refundable air ticket, PI cannot be held responsible for any change/cancellation penalties associated with such airfare.

    • AIRLINE CLAUSE

      The airlines used are not to be held responsible for any act, omission, or event during the time passengers are aboard their aircraft. The passenger ticket used by the airline when issued shall constitute the sole contract between the airline and the purchaser of these tickets and/or passenger. Airfares are restricted to the services of the originating carrier from North American gateways city on the transpacific routes and any ARC carrier to the international gateway.

    • RATES

      All rates are based on tariffs and currency exchange rates in effect at the date of publishing the information and are subject to change without notice. In the event of an increase, an additional collection will be made to reflect the rates in effect on the date of travel, unless the booking rate is guaranteed. While PI tries to accurately state its rates, PI reserve the rights to make adjustment if any particular rate was incorrectly stated. Airlines and other suppliers may have special pricing, cancellation, change and minimum stay and refund policies in effect during certain peak and holiday seasons. Please call your travel professional or PI for specifics on these special policies.

    • RATES DO NOT INCLUDE

      Rates do not include gratuities, meals, beverages, insurance, telephone calls, resort fees, laundry service, passport and VISA fees and other miscellaneous charges (except where specifically listed under the particular vacation description). Air-inclusive rates do not include the following per person fees: passenger facility charges, international departure and immigration taxes, or September 11th security fee. These charges and taxes will be quoted and collected by PI at the time of booking. All of the above fees are subject to change at any time.

    • LOCAL TRANSPORTATION

      Round-trip transfers between airport terminals or ferry piers to hotel;/resorts/cruises are included only when specifically listed under the particular vacation description.

    • HOLIDAYS

      During local or national holidays, certain facilities such as museum and restaurants, sightseeing tours and shopping may be limited or not available.

    • BAGGAGE

      Neither PI, nor the selling agent, shall be responsible for loss, damage or delay to baggage. Airline-imposed excess baggage fees are the responsibility of the passenger.

    • PHYSICAL DISABILITIES

      Some destinations do not conform to the United States’ American Disability Act standards and, therefore, facilities for disabled person may be extremely limited. Travelers with special needs should consult with their travel professional or PI.

    • SAFETY

      Passenger should be aware that during their participation in packages offered by PI, certain risks and dangers may arise beyond our control including, but not limited to, the hazard of traveling in underdeveloped areas: travel by boat, train, automobile, aircraft or other means of transportation; the force of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. PI will not have any liability regarding the provision of medical care or the adequacy care that may be rendered.

    • INSURANCE

      Travel Insurance is STRONGLY RECOMMENDED. Travel Insurance can be purchased to cover all penalties in the event Customer/Traveler needs to cancel or to change the Customer/Traveler’ s travel plans. Travel Insurance can provide medical and emergency assistance protection during travel, as well as provide some loss and delay coverage. Absent insurance, all hospital and medical expenses are the Customer's/Traveler’s sole responsibility and Customer/Traveler will not receive any refund (total or partial) for money paid.

    • RESPONSIBILITY

      The suppliers providing transportation, sightseeing arrangements, tours, shore excursions and hotel/resort/cruise accommodations (“Suppliers”) for the vacations are independent contractors and are not agents, affiliates, representatives or employees of PI, or any of its subsidiaries, related companies or parents (“PI Parties”). PI has no ownership interest in any Supplier. Any use of the PI name by a Supplier is for identification purposes only and does not constitute ownership, agency, supervision or control by PI. All documentation, receipts and tickets are issued subject to the terms and conditions specified by the Supplier. By utilizing the services of the Suppliers, you agree that neither PI or any of the PI Parties shall be liable for (1) any accident, loss, injury or damage to you or those traveling with you in connection with any accommodations, transportation or other services or resulting directly or indirectly from any of the occurrences or conditions, including but not limited to, negligence, defects in vehicles, equipment malfunction, strikes, “Act of God”, riots, terrorist acts or threats, wars, act of governmental authority, theft, delays, weather conditions, environmental conditions, cancellations or changes in itineraries or schedules or (2) loss or damages to property or injury to persons, caused by reason of any act or omission, intentional, negligent or otherwise by such third party Suppliers. PI makes no implied or expressed warranties in the offering of any vacation described in these materials. Remember that all travel documents and required personal identification, as well as compliance with agricultural regulations, is your responsibility. The terms under which you agree to take a vacation cannot be changed or amended except in writing, signed by an authorized officer of PI. Air lines are not responsible for any act, omission or event during the time you are not on board their aircraft. The customer contract in use by the airline, when issued, constitutes the sole agreement between you and the airline. The right is reserved to decline, to accept or retain any parson as a member of the vacation at any time prior to departure or during the course of the vacation. In the unlikely event that the services or accommodations are not available as stated, due to reasons beyond PI’ s control, efforts will be made to provide services or accommodations of equal standard and quality. Refer to the travel tips enclosed with your travel documents for assistance once travel has commenced or contact our Customer Department in writing within 30 days of your return regarding services issue dispute. In those cases where a refund is warranted, all unused documentation must be returned in order to process the refund.

    • LIMITATION OF LIABILITY

      By making a booking, you acknowledge that in all event, PI shall not be responsible for any incidental or consequential damages and that the sole extent of PI’ s liability shall never exceed the amount actually aid by you to PI.

    • ARBITRATION

      Any dispute arising out of, or relating to, any vacations offered shall be submitted to non-binding arbitration under the Federal Arbitration Act. To the extent that the Federal Arbitration Act either is inapplicable, or held not to require arbitration of a particular claim or claims, California law pertaining to agreements to arbitrate shall apply and the arbitration shall be conducted under the terms of the California Code of Civil Procedure. The non-binding arbitration shall take place in or near the County of Los Angeles, State of California. Each party shall pay for its own costs, arbitration fees and attorney’s fees, if any.

Copyright 2014 PacificIslands.com, All Rights Reserved . CST (California Seller of Travel) # 2098768-40

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